United Airlines Refund & Cancellation Policy – Save Your Money

 


Travel arrangements can be changed or canceled at any point without prior notice, and it's worth knowing the refund options available. In that case, learning about United Airlines cancellation policy is advisable to ensure you do not pass through any stress and surprises regarding fees again. Whether you have purchased a refundable or non-refundable ticket, this guide provides all the necessary information for claiming a refund, enabling you to travel with confidence and peace of mind.

What is United Airlines' Refund and Cancellation Policy?

United possesses various alternatives depending on ticket type and circumstances. This guide outlines United Arlines refund policy and provides step-by-step instructions on obtaining a refund online and offline.

24-Hour Flexible Cancellation Policy

United Airlines allows travelers to cancel their flights within 24 hours of reservation without a fee or up to a week before departure. The United Airlines refund policy, which applies to all ticket classes, including Basic Economy, is valid for 24 hours.

Refundable Tickets

United refundable tickets can be refunded entirely when they are canceled. When passengers complete a flight canceled on United Airlines, they can request a refund through United's website or contact their experts at 1 (1-800-864-8331).

Non-Returnable Tickets

As per the refund policy on United Airlines, these tickets rarely get refunded in cash. However, if you're willing to delay your journey, you may be in line for a travel credit at a later date. United Airlines will provide ticket refunds to any passenger after the submission of the necessary documentation, including proof of the traveler's death, the death of an immediate family member, or the issuance of military orders to report for duty.

Basic Economy Tickets

Basic Economy tickets are typically the most restrictive ones. After the 24-hour cancellation period has passed, changes and refunds are no longer available. But passengers can claim their fair amount in case:

  • United has canceled your flight

  • There’s a significant schedule change.

  • You qualify for an exception (see below)

Travel Credit for Canceled Flights

Instead of refunding money, the airline provides travel credit points. The credits may be redeemed within 12 months from the date of ticket issuance and can be used to reserve a new United flight.

Involuntary Refunds

If United Airlines cancels or changes your flight, you are entitled to a full refund, irrespective of the type of ticket you have reserved. This is in case the airline is not able to accommodate you in the same cabin that you have booked.

Exceptions to the Refund Policy

While United has clear refund rules, exceptions exist where a refund may be issued, as per United Airlines' non-refundable ticket policy. These include:

  • Death of the passenger or their family member

  • Military orders

  • Major medical emergencies (documentation required)

  • Visa denials for international travel

Refund Processing Times

  • Credit/Debit Card Purchases: 7–10 business days

  • Cash/Check Payments: Up to 20 business days

  • Travel Credit: Issued almost instantly, changes in your MileagePlus account

How to Request a Refund?

It is a straightforward procedure that is accessed through the airline or company's official website. Log in to your account, locate your booking, and follow the instructions to request a refund.

Online Refund Requests

  1. Visit United's refund page at united.com/refunds.​

  2. ​Enter your personal details and email address.

  3. Select the reason for your cancellation or refund request from the options given.

  4. If necessary, attach supporting documents such as medical certificates and death certificates.

  5. Now, complete the form by checking all entered details and submitting it.

Offline Refund Requests

  • Customer Contact Center: Call United's customer service number at 1 (1-800-864-8331), chat with airline experts anytime, and text them at 32050. Please provide a reason for your refund request and include your booking details.

  • In Writing: You can also request a cash refund in writing and send it to United Airlines. This letter should include ticket information, your contact details, and the reason for the refund request. The mailing address is aftertravel@unitedvacations.com. ​

Important Considerations

When applying for a refund, it is essential to understand the processing times and conditions associated with available travel credits. Always keep a record, as this will significantly simplify the refund process.

  • Processing Time: Refund processing is completed within seven business days for credit card payments and within 20 business days for all other types of payments. ​

  • Travel Credits: If you receive a travel credit, ensure you are aware of its expiration date and any limitations on its usage. ​

  • Documentation: As mentioned in the United Airlines flight refund policy, please retain documentation for all communication and documents provided during the refund processing for your own reference.

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